General Inquiries

For product information, account questions, billing concerns, or other non-technical matters, please contact our support team at:

[email protected]

Our Customer Success group monitors this inbox during standard business hours and will route your message to the appropriate internal owner. To help us assist you quickly, please include:

• Your organization and primary contact
• A concise description of your question or request
• Your preferred contact method and time window

Developer Submissions

Ohenu encourages constructive engagement with developers and technology partners. To submit a proposal, integration plan, or application showcase for consideration, send your materials to:

[email protected]

Please provide a comprehensive brief that includes:

• Project objective, use case, and value proposition
• Technical details: APIs, SDKs, authentication, data flows
• Security, privacy, and compliance considerations
• Proposed integration timeline, milestones, and required resources
• Primary contact name, email, and direct phone number

Submissions are reviewed by Ohenu’s Partnerships and Platform Engineering teams. You will receive an acknowledgment within the standard processing window, followed by guidance on next steps if the proposal aligns with our roadmap.

Response Times

We value timely engagement and strive to provide transparent expectations for all inquiries. Typical response windows are:

• General inquiries: acknowledgment within 24–48 hours; substantive reply within 2–3 business days.
• Developer submissions: acknowledgment within 2–4 business days; in-depth review within 5–10 business days, contingent on complexity and current volume.
• Urgent technical incidents: expedited escalation within a few hours during business days; 24/7 coordination for critical outages per our incident response policy.

Please note that holiday periods or peak demand may extend these timelines. We will proactively communicate any updates to the expected schedule.